Look for the email with the following subject line: "Order #99999 confirmed - Tracking updates inside" (your order number will be unique).
This email is sent immediately after your order is placed.
The email will look like this:
Click the "View your order & Tracking information" link.
When you click this link, you will be taken to your order confirmation page.
Once your tracking number is available (usually within 24 hours or less), it will display on the order confirmation page:
You can sign up for either email alerts, or SMS (text) alerts on the order confirmation page.
When will my order be shipped?
Orders ship daily with the exception of Sunday.
USPS shipments leave our fulfillment center at 12:00 PM. Fedex shipments leave our fulfillment center at 2:00 PM.
Where is my order shipping from?
Your order will be shipped from Pittsburgh, PA 15212.
When will my tracking number update?
Tracking numbers can take up to 24 hours to display results (estimated delivery date, current location, ext.).
How long until my package will arrive?
Orders can take anywhere from 2-5 days to arrive. To get an exact date, please check your tracking number.
Still have questions?
If you're unable to locate your tracking number or have any other questions, please contact customer support.